• Terms + Conditions

    Discounts

    Discounts are applied automatically at checkout on applicable orders. Orders valued $500 or more will receive 10% off and orders exceeding $1000 will get 15% off. Please note you can only receive one discount per order. Orders cannot be combined in order to receive an order, so we highly encourage you to make sure you checkout with all items needed before submitting your order. If you have any questions please reach out to our team.


    Pricing

    Please note, that we have the right to change prices on our site without notice. If you request a quote on a bulk order said quote is only valid for 30 days and future orders must be re-quoted to place an order. Due to consistently changing supply chain issues prices can go up based on availability.

    Combining Orders

    Unfortunately, we are unable to combine separate orders. If you missed something from your order that you would like combined for shipping purposes, we ask that you reach out to us ASAP. Please note, that we cannot always accommodate this request as it depends on the timing of your order, product availability, etc. For example, if your order has already been collected, we cannot add to that shipment package.

    Furthermore, in the event we can accommodate a combined order request we cannot do so to make a discount applicable. Please read our ‘Discounts’ policy above for further information. 

    Stock Availability

    We pull premasked materials for orders from the top of our stock pile. Sheets are precut down to the listed size you select and can vary slightly plus or minus a 1/8th of an inch. We cannot pick a sheet based on a special request. While there can be a 15% difference in shading between manufactured batches of acrylic our bundles begin as large sheets that are then cut down to the listed sizes on that item. 

    We keep a large amount of stock on hand for almost all our material types. This generally ranges between 30-60 sheets at a time and can vary based on material popularity. In the event we are unable to fill an order we will reach out to you and let you know ASAP and can provide either a refund or let you know how quickly we can get those materials in. Feel free to reach out to us on large volume orders (30 sheets or more) for additional ordering assistance. 

    Payment

    Payment methods available will be presented at checkout. We require full payment before we can process your order. 

    Returns and Refunds

    We do not offer returns on any order. Once an order is placed it is collected and processed ASAP thus finalizing the order. Additionally, we cannot make changes or modifications to your order after you have checked out. It is the responsibility of the consumer to make sure they have checked out properly.

    In the event your order is incorrect or missing item(s) we will offer an exchange or refund as long as an issue has been reported within 10 days of delivery receipt (this information is obtained via your tracking number). We ask that you reach out to us via our online contact form or by email at hello@happicastacrylic.com with your name, order number, issue, and any helpful information so we can quickly resolve any issues. 

    If you are concerned about a color, please reach out to our team for additional photos and assistance. 

    Please note refunds are processed back via the original payment. 

    We strive to properly present our products accurately with the most relevant information. Regardless, acrylic materials can always have a 15% variation in color between processing batches, and depending on the brightness and saturation of your computer monitor color may preview slightly d. All screens preview colors differently which is why we always recommend ordering a color swatch prior if you are ordering a new color to get a realistic idea of the p color. For this reason, we cannot provide a refund, return, or exchange if you are not satisfied with the materials, you chose or if you did not read the item description prior to purchasing. 

    All sales items are final s and sold as is without the option of returns or exchanges.

    If you have any questions, please feel free to reach out to us via our online form or by email at hello@happicastacrylic.com. We will always do our best to help!

    FREQUENTLY ASKED QUESTIONS

    Visit our shop online to pick which colors of material you would like. Products will list any available sizes in each individual item. 

    Once you have finalized your order and checked out your order will go to ticketing and processed by our inhouse team. You will receive an email confirmation for the order as well as an email confirmation to notify of shipment. 

    On our online website we currently sell acrylic by the square foot. If you need a larger size we recommend reaching out to us via email at hello@happicastacrylic.com to see if we can accommodate your needs. 

    Materials will come pre-masked on both sides of the material and bundled in your shipping box for protection. We recommend not removing the masking until you are ready to use the material to prevent unintentional scratching. Please note mirrored acrylics come pre-masked on only one side.

    If a color is listed as out of stock you can always email us at hello@happicastacrylic.com to get an update as to when a color will be returning to our inventory. If you are looking for a color that we have not carried please reach out to us as well so we can see about the possibility of bringing it in. We are always working to increase our inventory and provide more colorful options for our clientele. 

    Absolutely! Each item has the option to order a sample. We highly encourage you order a sample if you are introducing a new color to your collection so you can best judge the shade of the product. All computer monitors view colors differently. Ordering a sample decreases the risk of dissatisfaction. Likewise, having a sample is a great tool to show your customers to help decide on colors for projects. 

    Cast acrylic and extruded acrylic vary in their manufacturing process resulting in clarity, surface, and density differences of the product. Cast acrylic is poured and cooled to create large sheets of acrylic versus extruded acrylic which is forced into form. For the sake of laser cutting we recommend and sell cast acrylic as it has a higher clarity and surface quality meaning less scratching and prettier cuts. 

    Extruded acrylic is much denser material which makes laser cutting more difficult and poor engraving quality. 

    Cast acrylic can have a 10% margin of error in terms of thickness. It is always recommended that you utilize a digital caliper prior to cutting a material so you can make sure your settings a properly set prior to cut thus reducing the risk of not successfully cutting through a material. 

    Colors of acrylic can vary with a 15% margin of error between manufacturing batches. While manufacturers are always working hard to properly match this isn’t always perfect. Likewise, different manufactures can manufacturer the same color code of acrylic and still end up with slight variations in product. Here at Happicast are always working our hardest to provide product that is consistently up to our standard. 

    You should clean your acrylic with a nonabrasive fabric like a soft cloth with a gentle dish detergent and water to avoid scratching the surface. There are products on the market to help polish acrylic. Avoid using chemical products or rubbing alcohol as this can cause damage to the surface of your acrylic. 

    Acrylic is not certified food safe even though it is generally considered to be food safe. Manufactures have to get their products certified in every country to claim the food safe certification which not all do. Acrylic is generally known to not affect most foods but since it is not certified we as a company cannot tell you how to use your material. 

    You can use a table saw, circular saws, jigs, CNC routers, and more to cut acrylic. Most commonly people will utilize a laser cutter to cut their acrylic. 

    You can glue acrylic pieces together using liquid solvents like Weld-On which will melt two pieces of acrylic together creating a strong hold. If you are looking to glue a non-a-crylic piece of material to acrylic, we recommend using an industrial strength adhesive like E6000. Please follow the safely instructions of those products while using with acrylic to properly protect yourself. 

    We are working hard to bring a variety of acrylic supplies to our shop and suggest you also keep your eyes peeled for any updates on new products in our line.

    To cut mirrors with your laser cutter it is best to cut with an inverted image and mirror side down to prevent flash back into your laser head. Follow along with us on social media for more laser cutting tips. 

    Proposition 65, officially titled the Safe Drinking Water and Toxic Enforcement Act of 1986 protects the state of California’s drinking water from being contaminated by chemicals that are known to cause cancer, birth defects, and other reproductive harm. For our California customers we are legally required to inform them of any products that are listed on the Proposition 65 list of chemicals. 

    The prop 65 list of chemicals has “a wide range of naturally occurring and synethic chemicals” as quoted by the OEHHA (Office of Environmental Health Hazard Assessment). Common household products, food, drugs, dyes, and solvents are all listed as potential health hazards. Byproducts of products can also be outside of the acceptable Safe Harbor range that qualifies a product for a Prop 65 warning. For example, vehicle emission requires a Prop 65 warning.

    The sheets of acrylic we are provided from our manufacturer come in 96x46 inch sheets that are labeled with the prop 65 warning. Unless we sent each product for testing by the square foot we cannot not disclose a prop 65 warning as we cannot be 100% sure of where that size product falls in relation to Safe Harbor levels. 

    For more information we recommend reading more about Proposition 65 at https://oehha.ca.gov/proposition-65.

    You can utilize local pickup options at checkout. Once your order has been processed and packaged you will receive an email notification letting you know you can pick up. Pickup times are 10am to 4pm Monday through Friday at our warehouses in Maitland, Florida. Please refer to your email for pickup instructions. 

    Additional information can be found on our Shipping + Pickup page.

    At this time we are not permitting visits at our offices and warehouse to help protect our staff from unnecessary exposure. We do offer local pickup on placed orders and have pickup instructions listed out in your order once it is ready for collection. 

    In the event you place an order and forgot to add an item you can reach out to us at hello@happicastacrylic.com. If you notify us with enough time, we may be able to bundle ship your order if it has not been already collected. Contacting us quickly gives us the opportunity to see what we can do. We ask that when you place an order you double check everything before you submit. 

    We hope you love your products and don’t have a need to return any products. In the event something isn’t perfect we ask that you reach out to us within 10 days of receiving your order (we judge this date based on the carrier confirmed delivery date connected to your shipment). We do not accept returns outside of product flaws, however, we will always see what we can do- dependent on the circumstances of our discretion. 

    We reserve the right to refuse a return or charge a restocking fee of 25% if products are returned to us damaged or peeled. We ask for more details on our return policy to refer to our Terms + Conditions page.